| Gearing Up For 2010: Let’s fly the flag high |
| |
|
|
With the 2010 World Cup almost upon us, now’s the time to ensure you’ve left nothing to chance.
The long awaited kick off for 2010 is barely months away. At this stage we should have gone through the preparations and have everything in place to welcome the Soccer World Cup and all that it brings. The world will have its eyes fixed on our country. We will be visited by thousands of soccer enthusiasts who in turn will be depending on us as hosts to make their stay and experience as enjoyable and memorable as possible.
So now is the time to make sure you have dotted all your i’s and crossed all your t’s. In the past months we have been systematically preparing for the World Cup and so should have bookings in place and deposits paid. With only a few months left, we now have to make sure we deliver on what we’ve promised.
Our employees and staff play vital roles in ensuring the smooth running of our operations. It is at this time that we need to take stock of what our human resources requirements will be during the World Cup period and then to plan accordingly.
So often we just expect our staff to work long hours and do overtime. Rather meet with your staff in advance and discuss these issues with them. Determine their need and days off requirements and formulate a policy regarding these matters. If you are fully booked for the World Cup period, then you might need to bring in temporary extra staff to help out. Remember, there will be a huge demand in bigger centres for skilled temporary labour so don’t wait until the last moment to make these arrangements.
Ensure that your staff know what will be expected of them and arrange to provide them with skills development timeously if they don’t already have the necessary skills. Brush up on all the skills required in your business. Make sure you capture all relevant information about your guests so that when they arrive, your staff will already know who they are dealing with. This is where the information in your database will assist. When making their bookings, each guest would have given you useful information, such as what games they’ll be watching and what special requirements they might have. You’ll now be able to prepare your staff accordingly.
Make sure your staff, especially your reception staff, are familiar with what’s happening in your area. Get the World Cup fixture list so you can inform your guests on what is happening, such as which teams are playing who and where and when. Remember, your guests will depend on you for up-to-date information.
It’s always more professional if staff wear uniforms and name tags for easy identification. It also boosts their morale and gives them a feeling of being part of an important team. Make sure the name tags are readable.
Place orders for supplies well in advance so you aren’t caught with too little stock. Imagine running out of guest amenities or even food! Plan your menus well in advance to ensure your order lists are relevant to what you will be serving.
Remember too that your suppliers might not be able to come up with what you want in time over the World Cup period due to the pressure and demand.
The emphasis for all of us stakeholders during the World Cup will be on our service delivery. Now more than ever we will have to provide top level service to the world. So make sure your staff understand what top level service is and what it requires of them. And when it’s all over, don’t forget to reward them for jobs well done.
I wish you the best over this exciting period and thank you for your contribution towards making South Africa the dream destination it is.
Fly the SA flag high! |
|
|
| |
| 2010-01-08 |
|
Have you been missing your favorite magazine?
|
|
If so your subscription could be one of many payments we have not been able to allocate.
Should you have paid via internet banking or direct deposit and have not received your magazine, please give us a call so that we can rectify and process your order as soon as possible. If this has happened to you please contact
Chantel le Roux
Call: 011 473 8700
email : chantellr@RNA.co.za
|
Contact Caxton Magazines on
(011) 889 0600
or
click here
to go to the website.
Subscription queries: 011 473 8700 |
|
